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NiMe Shop takes pride in our reputation for quality and excellent value. A 3 working days return policy that is only applicable for incorrect or defective items, the terms of which are as follows:

1. All items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, cards, manuals, hardwares, and all accessories. All packaging must be unmarked and not be defaced in any manner.

2. All items comes with tags attached and must be returned with those tags intact.

3. Defective items are defined as items that have missing components, missing parts, deep scratches, or obvious blemishes and stains.

4. The following are not considered as defects:

- Colour hues or uneven textures on leather surfaces. Natural leathers (as used by majority of luxury brands) are all unique in form and texture, and tonal variations, creases or veins are part of their intrinsic features.

- Non-shiny hardware. Please note that several designs are meant to emulate an ‘aged’ or ‘antiqued’ look and feel, as such the hardware may be subject to natural distressing to yield a matt or rustic appearance.

- Creases on leather exterior. Leather is malleable and the shape of the bag is dependent on the items or stuffings placed inside and subject to storage conditions.

- Loose threads that can be removed by cutting using scissors.

- Uneven stitching as it is common for luxury products to be hand-stitch.

- Glue stains that can be removed by leather cream.